Refund Policy

Refund Policy

At Pranava, we strive to provide high-quality products and exceptional customer service. We understand that there may be situations where you need to request a refund. Please read our Refund Policy carefully to understand the conditions under which refunds are available.

1. Refund Eligibility

We offer refunds under the following circumstances:

1. 1. Defective or Damaged Items: If you receive a product that is defective or damaged during shipping, please contact our customer support team within [number of days, e.g., 7 days] of receiving the item. We will initiate a return and issue a full refund or provide a replacement, as per your preference.
   2. Incorrect Item Received: If you receive an item that is different from what you ordered, please contact us within [number of days, e.g., 7 days] of receiving the item. We will arrange for the correct item to be shipped to you or issue a full refund.

2. Refund Process

To request a refund, please follow these steps:

1. 1. Contact Customer Support: Reach out to our customer support team at [Contact Email] with details of your order, the reason for the refund request, and any relevant supporting documentation, such as photographs of damaged items.
   2. Return Authorization: Once your refund request is approved, we will provide you with a return authorization and instructions for returning the item.
   3. Return the Item: Pack the item securely in its original packaging (if available) and ship it back to us following the provided instructions. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item).
   4. Refund Processing: After we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [number of days, e.g., 5-10 business days] for the refund to be processed.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards.
• Downloadable software products.
• Personalized or custom-made products (unless defective or incorrect).
• Perishable goods.

4. Contact Us

If you have any questions or need further assistance with a refund request, please contact our customer support team at support@pranava.co, help@pranava.co.

Changes to this Policy

Pranava reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the date of the last revision will be indicated at the beginning of the policy.

By making a purchase from Pranava, you agree to comply with and be bound by the terms of this Refund Policy.